Returns & Refunds Policy

Applicable Only to Orders Placed on Mohanton.com

 

1. Returns Due to Change of Mind

Customers may request a return within 30 days of receiving their order for reasons unrelated to a product defect.

All returns must be authorized by Mohanton before shipment. Returned products must include all supplied accessories, manuals, and components and must not show signs of misuse, accidental damage, liquid exposure, tampering, or unauthorized modification.

The following conditions apply:

* Unopened and unused products in their original condition are not subject to a restocking fee.

* Opened or lightly used products may be subject to a restocking fee of up to 10%, depending on their condition.

* The customer is responsible for the return shipping cost.

* Original shipping charges are non-refundable unless the return is caused by an error made by Mohanton.

* Customized, personalized, or made-to-order products are not eligible for return due to a change of mind.

A refund will be processed after the returned product has been received and inspected by Mohanton.

 

2. Order Cancellations

Orders are generally prepared and dispatched within 72 hours of purchase. Customized or made-to-order products may require additional production time.

Customers may request an order cancellation before the order has been shipped. Once an order has been shipped, it cannot be cancelled and must instead be handled under the applicable return terms.

 

3. Defective or Incorrect Products

If a product is defective, damaged upon arrival, or different from the product ordered, please contact Mohanton and provide clear photographs or videos showing the issue.

After the issue has been reviewed and confirmed by Mohanton, the customer may choose one of the following remedies, subject to availability:

* A replacement product;

* A repair, where appropriate; or

* A full refund.

 

For confirmed product defects or fulfillment errors:

* Mohanton will provide a prepaid return label or reimburse reasonable return shipping costs approved in advance.

* Mohanton will cover the shipping cost of any replacement product.

* Standard original shipping charges will also be refunded if the entire order is returned because of a confirmed defect or fulfillment error.

 

A missing or damaged retail box will not automatically invalidate a legitimate defect claim. However, customers should return all available accessories, components, and materials supplied with the product.

 

4. Return Authorization and Procedure

 

All returns must be reported to and authorized by Mohanton before shipment. Unauthorized returns may be delayed or refused.

Before returning a product, please contact Mohanton and provide:

* Your order number;

* The product model and quantity;

* The reason for the return; and

* Photographs or videos, where relevant.

Mohanton will provide return instructions after reviewing the request.

Email: sales@mohanton.com

Return Address:

Room 3601, 36/F, Lippo Centre, Tower Two

89 Queensway

Hong Kong, China

 

Customers should not send products to the return address until they have received return authorization and shipping instructions from Mohanton.

 

5. Inspection and Refund Processing

Mohanton will inspect returned products after they are received.

Approved refunds will normally be processed within 5–7 business days after the inspection is completed. The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.

Customers will be notified if additional information is required or if a refund deduction is proposed.

 

6. Products Damaged by the Customer

A full refund may not be available if a returned product has been damaged through:

* Misuse or improper handling;

* Accidental or physical damage;

* Liquid exposure;

* Tampering;

* Unauthorized repair or modification;

* Use that does not follow the product instructions; or

* Missing accessories, components, or supplied materials.

 

Any deduction will be based on the actual reduction in the product’s value or the reasonable cost of replacing missing parts or repairing customer-caused damage.

 

Mohanton will provide the customer with an explanation of the proposed deduction before processing the reduced refund.

 

Normal inspection, testing, or careful handling of the product will not by itself be treated as customer-caused damage.

 

7. Exchanges and Replacement Products

Replacement products will be shipped after the returned product has been received and the reported issue has been verified, unless Mohanton agrees to an alternative arrangement.

Replacement products are subject to availability. If the same product is unavailable, Mohanton may offer:

 

* A comparable replacement;

* Store credit; or

* A full refund.

 

The customer will be informed before any substitute product is shipped.

 

8. Warranty and After-Sales Service

 

Returns made after the 30-day return period may be covered by the applicable product warranty.

For information about product warranties, repairs, and ongoing technical support, please refer to Mohanton’s After-Sales Service Policy.

Important: Please keep your return shipment receipt and tracking number until Mohanton confirms that the return, replacement, or refund has been completed.